Everything a CX department would do — done for you.
Perception Plus pairs our platform with hands-on service. Here's what our team does alongside the software.
CEX Measurement Setup
We configure your 6-dimension CEX Score, weights, and data sources so measurement starts on day one.
- • Metric & weight configuration
- • Data source integration
- • Baseline score
Survey Design & Deployment
Short, high-response surveys tailored to each touchpoint — no generic templates.
- • Touchpoint-specific surveys
- • Deployment across channels
- • Response-rate tuning
Voice-of-Customer Analysis
We read between the lines of open-text feedback to surface themes you'd otherwise miss.
- • Theme & sentiment analysis
- • Verbatim highlights
- • Monthly VoC summary
Experience Audits
A structured walk-through of your customer journey to find friction before customers report it.
- • Journey mapping
- • Friction point log
- • Prioritised findings report
Close-the-Loop Coaching
We coach your team on acknowledging, fixing, and following up on feedback consistently.
- • Response playbooks
- • Team training session
- • Loop-closure tracking
Advisory Retainer
Ongoing access to CEX Advisor plus a human strategist for quarterly reviews and planning.
- • Monthly CEX Advisor access
- • Quarterly strategy review
- • Priority support
Access is provisioned by our team — no self-serve billing.
We take on a limited number of clients at a time so every engagement gets real attention. Tell us about your business and we'll follow up personally.