CEX Advisor
Ask what's happening. Get a grounded answer.
CEX Advisor is a conversational layer over your Perception System data. Ask it anything about your customer experience and it responds with a consistent, explainable structure — never a guess.
See it live
Example conversation
Every answer follows the same structure.
Q: "Why did my score drop?"
Moderate data- WHAT
- Your CEX Score fell from 74.2 to 69.8 between June and July — moving you from Good to At Risk.
- WHY
- Issue Resolution dropped 11 points. It's the single largest contributor to the overall decline.
- EVIDENCE
- 18 of 24 negative responses this period referenced slow refund processing — based on 43 total responses (moderate confidence).
- ACTION
- Introduce a 48-hour refund SLA and confirm completion with the customer directly.
How it stays honest
Guardrails, not guesswork.
Only your data
CEX Advisor never blends in outside benchmarks or invented statistics. Every answer is grounded in your own feedback.
No false confidence
Answers are labelled with a confidence band based on response volume — we never claim statistical significance we don't have.
Scores stay deterministic
AI never computes your CEX Score. The formula is fixed and transparent — AI only explains what the numbers mean.