TLDR:
My answer: Start small; be very specific about the integration; measure constantly and remain within to strategic scope of your artificial intelligence plan....
Today's fast-paced digital era and technological advancements are reshaping every industry and as such, artificial intelligence has become a cornerstone of modern customer service strategies. Twenty-four-hour Al-powered virtual assistants with machine learning algorithms are now integral tools for handling customer complaints. This technology allows businesses the ability to swiftly analyze vast amounts of data; identify patterns and provide you solutions in real-time! This ability not only speeds up the resolution process but also reduces your (or your employee's) workload. I see this as a huge business benefit, especially for smaller business competing in large or competitive markets!! I always tell my clients to
"punch above your weight".
Everybody's talking about digital transformation, automation and implementation. Every solution specialist offers a fancy solution; but what about your: (1) 'return-on-investment' and (2) your: 'after-sale' support, years after the implementation is "successfully" completed? I would implore that every business owner or operator keep these two factors top-of-mind. In my next blog post I will give some more advice on those factors.
Keep good and we'll chat later…….
In order for small businesses to thrive in this competitive market, they need to know their ROI, in order to survive and keep their business alive.
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